‘You said. We did’.
KWL administers a Customer Feedback Scheme through which we welcome customers to provide feedback regarding the services we deliver.
Feedback from our customers can present valuable information to help us understand what went right or wrong, and lead to changes in the way we deliver services. Analysis of feedback can point the way to understanding the root causes of complaints and trends within potentially reoccurring themes.
Recent feedback has highlighted areas of the service which could be improved so we have implemented actions to address those points.